DEAR TRAVEL TROUBLESHOOTER: I booked 3 tickets from Charlotte, North Carolina, to Frankfurt on American Airways from Army Fares. I even purchased protection that allowed me to cancel for any reason why and obtain money back.
I won a $2,060 price ticket credit score that had for use inside of a yr. But if I attempted to make use of the credit score, a Army Fares consultant informed me I will handiest use 25% of the longer term trip credit score at a time. So, in different phrases, I’ve to spend $10,000 to make use of my $2,000 credit score.
That is insane. I in reality need my a reimbursement or to make use of 100% of my flight credit score towards every other travel by way of their web site. Are you able to assist or direct me to any individual who may assist me? I’m so pissed off and will’t have the funds for to lose $2,060.
— Melissa Crespo, Wendell, North Carolina
ANSWER: I’ve by no means heard of an organization proscribing its price ticket credit score. So I needed to know if this was once some more or less new rule designed to extract extra money from consumers.
“It sort of feels that there was once a confusion in connection with using the voucher,” a Army Fares spokesman informed me. “All our consumers at MilitaryFares.com can use any vouchers for its complete price quantities and no longer 25%.”
The refund regulations range. In case you cancel your flight, you in most cases can obtain a price ticket credit score. But when the airline cancels, you’re entitled to a complete refund. You canceled this flight, however you additionally bought Army Fares’ “No Questions Requested Cancellation Coverage.” This feature permits you “to cancel any or all portion of your order, for any reason why, up and till 24 hours earlier than your first trip date and obtain money back with completely no questions requested.”There’s a catch, although: It’s a must to pay a $100 deductible.
After I reviewed the paper path between you and Army Fares, I couldn’t see anything else out of the atypical. You made a decision to cancel your flight and requested for money back, minus the $100. A consultant informed you in writing that the refund procedure would take roughly 90 trade days “because of the top quantity of refund requests.” You’ll be able to thank the pandemic for that.
So what went improper? It looks as if the 90 days was slightly longer as a result of a backlog of refund requests. That led you to conclude that you could by no means obtain your a reimbursement, which is a fully honest assumption.
I feel purchasing the safety plan was once a good move. Common trip insurance coverage wouldn’t have lined your choice to cancel. However this coverage product presented thru Army Fares presented a chance for a complete refund, minus a deductible. You could have reached out to any individual at the next stage at Army Fares (owned by means of Sky-tours World) to look what’s occurring.
I reached out to Sky-tours World for your behalf, and it processed your refund.
Christopher Elliott is the manager advocacy officer of Elliott Advocacy, a nonprofit group that is helping customers unravel their issues. Elliott’s newest e-book is “How To Be The International’s Smartest Traveler” (Nationwide Geographic). Touch him at elliott.org/assist or [email protected]