DEAR TRAVEL TROUBLESHOOTER: My spouse and I deliberate to go back and forth to Bonaire for scuba diving past due final 12 months. Prior to our departure, I went to the sanatorium with atypical bleeding. My urologist advised me to not go back and forth, particularly in a foreign country.
I canceled my aircraft tickets on Delta Air Strains and my reservations at Belmar Bonaire Oceanfront Flats. Delta gave me credit score for long run use, which I’ve used, so no downside there.
I contacted TripMate, my go back and forth insurance coverage corporation, to start out my declare for the remainder of the day trip. I’ve been looking ahead to months for my refund. I’ve contacted TripMate a number of instances and stay getting the similar message that my case is below evaluate. Are you able to please lend a hand me with the refund?
— Stanley Wales, Perry Corridor, Maryland
ANSWER: TripMate will have to have paid you by way of now. I reviewed your declare. You had a go back and forth insurance plans that coated cancellations for clinical causes. You additionally had a observe out of your urologist, on letterhead, explaining that you simply couldn’t go back and forth.
Now that’s a slam dunk if I’ve ever observed one.
So what went incorrect? I think your declare got here in at a hectic time for TripMate. Easy insurance coverage claims take only some days to procedure below maximum instances. However higher-value claims (most often the rest over $1,000) should be reviewed extra in moderation, and you may have to attend weeks and even months to get your take a look at.
I do know that as a result of I’ve additionally needed to wait months for my very own go back and forth insurance coverage declare to be paid. It may possibly check your endurance, even supposing you totally perceive what’s occurring in the back of the scenes.
TripMate asks for 30 days to procedure its claims. By the point you contacted me, you had waited a ways longer than that. You’ll be able to achieve out to the corporate immediately to inquire a couple of not on time declare. For those who don’t obtain a reaction, you’ll be able to touch somebody at a better stage. I listing the names, numbers and emails of the TripMate customer support executives on my client advocacy web page at www.elliott.org/company-contacts/trip-mate/.
I contacted TripMate for your behalf. A couple of days later, you won a take a look at for the total quantity of your declare.
Christopher Elliott is the manager advocacy officer of Elliott Advocacy, a nonprofit group that is helping shoppers get to the bottom of their issues. Elliott’s newest guide is “How To Be The Global’s Smartest Traveler” (Nationwide Geographic). Touch him at elliott.org/lend a hand or [email protected]