Shuttle Troubleshooter: Looking forward to a reimbursement for a Vantage cruise that was once canceled in 2020

DEAR TRAVEL TROUBLESHOOTER: Again in 2019, I made a reservation for me and my spouse to move on Vantage Shuttle’s “Croatia & Culinary Gem stones of the Adriatic Coast” excursion. Different individuals of our circle of relatives had been additionally making plans to sign up for us in this commute. I made the overall fee of $20,655 for our commute in Oct. 2019.

Christopher Elliott, the Shuttle Troubleshooter 

As a part of the price of the commute, I paid $999 in keeping with particular person for a “cancel for any reason why” journey insurance coverage from Commute Mate. A part of the explanation I had booked it was once in case my sister-in-law’s most cancers returned. Sadly, it did, and he or she died ahead of the commute.

In early 2020, we canceled our excursion and initiated a reimbursement request thru Vantage Shuttle. I additionally submitted a declare to Commute Mate. As a result of the pandemic, Vantage canceled our excursion ahead of its scheduled departure.

Commute Mate reviewed the declare and licensed it in mid-2020, however mentioned fee could be made by means of Vantage.

I’ve emailed Vantage a couple of occasions and feature made a number of telephone calls. Two times on the ones telephone calls, a consultant supplied the projected dates of after we would obtain a reimbursement. Alternatively, we have now no longer gained any refund or a written assurance as to when we can obtain one. Are you able to lend a hand me get my $20,655 again?

— David Maddox, Arlington, Virginia

ANSWER: I’m so sorry in regards to the lack of your sister-in-law.

You will have gained a handy guide a rough refund in your pay as you go, nonrefundable bills after Commute Mate licensed your declare. I don’t know why you didn’t, however I do know you aren’t by myself. Many vacationers had the similar drawback all over the early days of the pandemic. It was once a complicated time.

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You treated this one by means of the guide. You purchased the right kind insurance coverage to your wishes. A “cancel for any reason why” coverage will mean you can cancel your holiday for any reason why and obtain a partial refund. However, some restrictions observe. Your Commute Mate coverage, alternatively, was once a little bit other from the usual “cancel for any reason why” coverage. It means that you can cancel, and also you’ll obtain your whole pay as you go, nonrefundable commute price “within the type of a Vantage Shuttle Certificates for the cancellation penalty quantity.”

So, the most efficient you might want to have carried out was once a voucher. However, Vantage additionally canceled your cruise. In that scenario, you’ll have had a call between a voucher and a reimbursement. It looks as if issues were given pressured between your declare, the Vantage cancellation and your refund request.

I post the names, numbers and e mail addresses of the Vantage executives on my client advocacy website at www.elliott.org/company-contacts/vantage-deluxe-world-travel/. A short lived, well mannered e mail to one in every of them may have “un-confused” the method.

Final analysis: You must no longer have to attend years for an organization to refund your acquire.I contacted Vantage in your behalf, and it refunded your cruise.


Christopher Elliott is the manager advocacy officer of Elliott Advocacy, a nonprofit group that is helping customers unravel their issues. Elliott’s newest guide is “How you can Be the Global’s Smartest Traveler” (Nationwide Geographic). Touch him at elliott.org/lend a hand or [email protected]

(c) 2022 Christopher ElliottDispensed by means of King Options Syndicate, Inc.