Shuttle Troubleshooter: Hertz calls for $658 twelve months after rear-end crash with condo

DEAR TRAVEL TROUBLESHOOTER: I rented a automobile from Hertz greater than a 12 months in the past. Any other motorist rear-ended my condo. I used to be moderately harm, and the condo sustained minor harm to the bumper.

Christopher Elliott, the Shuttle Troubleshooter 

I adopted all of the laws all through the claims procedure. The opposite motive force’s insurance coverage paid a $2,000 declare to Hertz. A Hertz consultant advised me the declare was once closed.

I were given a choice nearly 10 months after the coincidence from Hertz telling me that I nonetheless owe them $658 for lack of use, underpayment by way of the opposite motive force’s insurance coverage and a processing price. Hertz claims it referred to as me “time and again.” However it was once the primary time I had heard from the corporate.

I will’t report some other declare with my insurance coverage as a result of I’m previous the 60-day restrict. I assumed it was once a rip-off as it was once goodbye after the coincidence, and it simply didn’t appear life like. Hertz has now despatched my case to collections.

What can I do? I’ve despatched emails to buyer family members, and I used your reference information to e-mail company contributors of Hertz. However I stay getting the runaround. Hertz now refuses to talk to me, best referring me to the outdoor assortment company. I’d admire any help on this subject.

— Michael Edgar, Vancouver, Washington

ANSWER: Hertz must have closed your declare when it mentioned it did. The charges it’s charging for lack of use and processing are arguable. Some may even name them junk charges. Lack of use covers the hypothetical earnings the automobile condo corporation would get if the car wasn’t within the restore store. Many insurance coverage adjusters received’t duvet this price. Chances are high that, the opposite motive force’s insurance coverage wouldn’t duvet it — leaving you with the invoice.

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The executive price may be problematic. It’s necessarily asking you to hide the automobile condo corporation’s different prices related to repairing the car, equivalent to worker salaries and different overhead bills. Once more, I’m making a bet the opposite motive force’s insurance coverage refused to pay this junk price.

If an worker tells you that you simply’re excellent to move, you must be excellent to move. However it’s highest to get this choice in writing. That’s in particular true while you’re coping with a automobile condo harm declare.

I see you attempted to make use of the checklist of govt contacts for Hertz discovered on my client advocacy website online at www.elliott.org/company-contacts/hertz/. Any person must have spoke back briefly and stuck this for you.

I contacted Hertz in your behalf. It dropped the declare towards you.


Christopher Elliott is the executive advocacy officer of Elliott Advocacy, a nonprofit group that is helping shoppers unravel their issues. Elliott’s newest ebook is “ Be the Global’s Smartest Traveler” (Nationwide Geographic). Touch him at elliott.org/lend a hand or [email protected]

(c) 2022 Christopher Elliott

Disbursed by way of King Options Syndicate, Inc.