Shuttle Troubleshooter: Aegean Airways refunds one price ticket however no longer the opposite

DEAR TRAVEL TROUBLESHOOTER: I purchased two tickets from Aegean Airways simply ahead of the COVID-19 shutdown. The airline presented vouchers for credit score, redeemable for money after a 12 months.

Christopher Elliott, the Shuttle Troubleshooter 

After the 12 months ended, I gained money back for probably the most tickets. However Aegean presentations the opposite as “already redeemed,” although it hasn’t been. So as to add confusion, the refund for the only price ticket does no longer point out which one used to be refunded.

— Benn Karne, Oakland

ANSWER: You’ll have gained that 2d price ticket refund through now.Aegean Airways’ refund coverage, whilst no longer easiest, is best than maximum. Many Eu airways canceled their flights and compelled shoppers to simply accept a voucher that expired after a 12 months. In the event that they couldn’t use the flight credit score inside a 12 months, the airline were given to stay the cash.

Your credit score labored the opposite direction. For those who couldn’t use the voucher, you gained a complete refund. (What’s the perfect answer, you ask? A complete refund after the cancellation. However we don’t reside in a super international.)

I’m no longer shocked that refund instances like yours are dragging on for years, actually. Airways and different go back and forth firms would fairly fail to remember the start of the outbreak, and they’re extra centered at the long run than on a couple of painful months in 2020 when it gave the impression of the sky used to be falling. However you’ll’t allow them to fail to remember.

I post the names, numbers and e mail addresses of the buyer carrier managers at Aegean Airways on my shopper advocacy website at www.elliott.org/company-contacts/aegean-airlines/. However a assessment of your case suggests the ones names had been best sufficient to get you the primary refund.

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In reality, you despatched a large number of emails and a well mannered letter to the CEO the usage of our on-line contacts. Then the airline refunded your first price ticket. However Aegean’s website confirmed it had refunded each tickets.

So what used to be the issue? I contacted the airline to your behalf. A consultant mentioned the airline had attempted to ship the second one refund on your financial institution, however it sort of feels the switch failed. That may occur when the account quantity is improper. However you had provided the best checking account quantity. I believe it’s imaginable anyone at the different finish didn’t kind your checking account data in appropriately on the second one price ticket.

You re-sent the account quantity. This time, the refund went thru.


Christopher Elliott is the manager advocacy officer of Elliott Advocacy, a nonprofit group that is helping shoppers get to the bottom of their issues. Elliott’s newest e-book is “How To Be The Global’s Smartest Traveler” (Nationwide Geographic). Touch him at elliott.org/lend a hand or [email protected]